Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

How do we get started?

Get in touch with us by e-mail, phone or fax. Our nominated representative will then get in touch with you.

Why should we appoint you as our insurance broker when we can deal directly with the insurance company?

There are a number of insurance companies that operate in Qatar. Each of them differ vis-à-vis their pricing, products offered, areas of strength, and last but not the least, quality of the security.For someone not dealing with the insurance market on a day to day basis, the array of choices is bewildering and often the best option available may not be selected. As a very simple example, an insurer who is very good at Marine Cargo Insurance may not be the best for, say, a Property Insurance or Life Insurance product.

As your insurance broker we can assist you in getting the best options available. Also see "Why do you need an insurance broker?"

Do you deal with all types of Insurances?

We can assist you in arranging all types of insurance policies. This applies on both the Motor and General insurance policies. Please also see "Types of Insurance".

What assistance can you provide us with in the event of a claim?

We will be fully involved in the event of there being a claim under your insurance policy arranged through us. We can assist in preparation of the necessary documentation for submitting your claims. We will also be involved in liaising with the insurance company; loss adjusters, surveyors, carriers, and other involved third parties on your behalf.

How can you assist us if we already have insurance cover in place?

Insurance policy wordings are constantly evolving and it is possible that improvements can be made on the existing covers. There may also be hitherto uninsured areas that you are not fully aware of. There also could be possibilities of achieving savings on the premium.

Once we are appointed as your brokers, we can undertake to conduct a risk exposure review and current insurance document audit to ensure that your current policies are adequate for your exposures.

Motor Claims

Where your vehicle is involved in an accident whilst being driven 

In case of a minor accident without injuries, ensure as per Police directives, Traffic not blocked. Obtain necessary police report.

Where your vehicle is damaged by unknown vehicle or person whilst parked

Do not move your vehicle (unless it is absolutely necessary to free traffic flow).Call the police immediately, (do the same if, for some reason, damage is discovered later). They will issue the required accident report after investigation.

You Must Call Us within 24 hours to start proceeding with Insurance Company.

Other Claims

Al-NOOR Insurance Services offers as part of the service, claims assistance to all our valued clients. This would, to put it very briefly, include professional assistance in preparation of claim documentation, liaison and follow-up with Insurers and representation of the position on your behalf with surveyors, adjusters, arbitrators, lawyers, carriers and other like parties. We have a dedicated and experienced claims department at our client's service.

You Must Call Us within 24 hours to start proceeding with Insurance Company.

What you need to do in the event of a claim

As part of the general requirements in the event of an accident loss or injury that may lead to a possible claim, the following steps have to be followed.

Do's

Please note that immediate notification of a potential or actual claim to your insurers is very critical. Insurers could deny liability if they can prove that delay has resulted in prejudicing their rights in any way.

  • Notify immediately as required the relevant authorities e.g. Police, Civil Defense, Port Authorities.
  • Notify us or insurers of the incident immediately.
  • Take all reasonable action to minimize the loss.
  • Preserve all recovery rights by holding the parties causing the loss /damage responsible.
  • Pass on all letters, writs, claims, summons to us immediately for onward transmission to Insurers.
  • Act with reasonable dispatch.

Don’t 

  • Do not make any offer, admission, promise or payment to anybody without express written instructions from Insurers.
  • Do not make any false statement or conceal relevant information.
  • Do not leave the affected insured property unattended or unprotected.